RETURNS & EXCHANGES

We want you to love your purchase.

Please read this policy carefully, as it forms part of the terms and conditions for purchases made through LUXAMORE online. This policy outlines your rights and obligations regarding returns and exchanges, including important limitations and exclusions.

Please choose carefully.

We do not accept returns or provide refunds for change of mind or incorrect purchases.

Please note: Orders paid via Afterpay are not eligible for refunds under any circumstances, as merchant fees are non-refundable.

We appreciate your understanding and are always here to help if you need guidance before placing your order.

Exchanges for Incorrect Size

We understand that sizing can be tricky when shopping online, so we offer exchanges for size adjustments within 3 days of receiving your order.

To qualify for an exchange:

• Items must be unworn, unused, and in original condition, with all tags and packaging intact.
• Footwear must be returned in its original, undamaged box (without postage labels) as it is considered part of the goods.
• Items that show signs of wear, damage, or soiling will not be eligible for exchange.

If your preferred size is unavailable, we will issue a refund for the item.

How to Request an Exchange

To initiate an exchange, please email us at luxamoreitalianlinen@gmail.com with the subject line "Return Policy" before sending any goods. We will provide further instructions to ensure a smooth process.

We appreciate your understanding and support of slow fashion and ethical retail.

Sale Items

We kindly ask that you choose carefully when purchasing sale items. Sale items are NOT eligible for return or exchange.

Returns by Mail

If you are eligible to return an item under this policy and wish to do so by mail, please email luxamoreitalianlinen@gmail.com for return address details.

Important Notes:

• Returns must be sent via registered mail to ensure they arrive safely.
• Shipping and handling charges are non-refundable.

Thank you for supporting our small business. We appreciate you!